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As horticultural brokers, we ship to clients across the nation, offering plants and related products from over 200 growers and manufacturers. Below are some of the most commonly asked questions about our company.

"Why should I buy from
Charlie Cook Associates?"

 

Experience

 We have been in business since 1965, serving garden centers, interiorscapers, florists, landscapers and wholesale growers.

Knowledge

 Our staff visits the nurseries regularly to stay abreast of quality, availability, and value.

We have been in business since 1965, serving garden centers, interiorscapers, florists, landscapers and wholesale growers.

Objectivity

We are not obligated to certain crops, so we can select the best values when placing your orders, without the burden of needing to "move" a crop.

Selection

We offer you instant access to approximately 200 growers.

Personal Service

Each order is handled by your own experienced sales person. We will develop a close working relationship that assures your satisfaction time after time. We place all current orders by phone to confirm specifications and availability.

Value

We compare the available plants from many growers for quality and price to select the best value for your orders.

Time

Make one call, place your order with confidence, and use the time you save to take care of the other important demands of your business.

"What products do you offer?"

"What do I pay for your service?"
There is no separate charge for the service we offer. Most of the major growers grant us a brokerage discount that enables us to sell their plants at the same prices they offer to similar customers. In addition, our knowledge of the market enables us to locate plants at prices that offer savings and excellent value to our customers.

"Are your plants shipped from Dallas?"
Plants are shipped directly from the nurseries. Most are in Florida, but we also ship plants from California, Oregon, Texas and other states.

"How are the plants shipped?"
Most are shipped by specialized foliage carriers on temperature-controlled trucks, but air freight, U.P.S., or train may be used, depending on the specific shipment. We even ship orchids by mail. Criteria for choosing the method of transportation include plant size, method of packing, durability in transit, and distance.

"Do you have a minimum order?"
Our minimum order is $100, but shipments of foliage plants from Florida to most areas have a 100 cubic foot minimum freight charge. Other minimums may apply to certain items.

"How do I estimate 100 cubic feet?"
That volume can accommodate approximately 18 plants in 14" pots, 50 to 60plants in 10" pots, 100 plants in 8" pots, or 200 plants in 6" pots. Different sizes and varieties may be combined to reach the minimum.

"What if there is a problem with my shipment?"
If our growers ship plants that are not as we represented them, we are responsible to you and will stand behind our products. If the problem is one of damage or loss by the transportation company it is handled as any other freight claim. If you are not familiar with the process, we will help in filing a claim.

Thank you for your interest in our company. We hope we have addressed some of your questions. If you have additional questions, or would like to place an order, please call us toll-free at 1-800-527-4256.


P.O. Box 701084 • Dallas, Texas 75370-1084
(972)661-9600 • FAX (972) 661-0113
• TOLL FREE 1-800-527-4256
info@charlie-cook.com